Procedures for Claims

Understanding the claims process is crucial to ensure you receive the benefits you are entitled to under your property insurance plan. We are committed to providing you with the support and guidance needed to navigate the claims process smoothly and efficiently.

Making a Claim:

1. Report & Submit Online: Initiate your claim by accessing our Online Claim Form. Complete the form by providing all necessary details about the incident and your policy information.
2. Documentation Support: A Policy and Account Manager (PAM) will be assigned to your case to help you gather and organize the required documentation.
3. Complete Guide: Refer to the complete guide to our claims process for detailed steps and additional information: The Complete Guide to the Reliable Claims Process.

Required Documents:

All Types:

• Insurance Policy and Official Receipt: Proof of the policy and payment.
• Endorsements/Attachments: Any additional documentation or amendments to the policy.
• Certification from Bureau of Fire Protection: Official certification regarding the fire incident.
• Photographs: Visual evidence of the damage.
• Assured’s Affidavit or Statement: Declaration of the nature of ownership of the property.
• Location of Property: Detailed address and location information.
• Extent of Damage and Salvage Value: Description of the damage and the value of any salvageable property.
• Value of Property Damaged or Destroyed: Documentation showing the value of the damaged or destroyed property.
• Liens and Encumbrances: Information on any liens or encumbrances on the property.
• Year of Construction and Original Cost: For building losses, the year the building was constructed and the original construction cost.
• Additional Information: Any other information relative to the loss.

Property All-Risk Insurance:

• Detailed Estimate by Civil Engineer or Architect: For building losses, a detailed estimate to restore the building to its original state, excluding improvements and accounting for age and depreciation.
• Certified Copy of Building Permit: Official permit for the building.
• Certified Copy of Declaration of Real Property: Official declaration of the property.
• Building Plan or Sketch: Prepared by an engineer or architect.
• Lease Contract or Agreement: If the insured is not the lot owner.
• Certified Lot Title: Proof of ownership of the land.
• Deed of Sale: If the property was purchased, a copy of the sale deed.

Commercial All-Risk Insurance (CAR):

• Complete Inventory of Items: List of all items in the insured premises with cost prices and acquisition dates.
• Detailed Inventory of Damaged or Destroyed Articles: List showing cost prices and acquisition dates.
• Records of Purchase Invoices and Delivery Receipts: Proof of acquisition for the insured property.
• Mayor’s Permit/Business License/Certificate of Registration: Proof of business registration.
• Income Tax Returns and Financial Statements: Certified copies for the last two years.
• Stock-In-Trade Documentation: Similar requirements as personal property but specific to business stock.
• Supplier’s Certificate: If invoices are missing, a certificate from suppliers detailing sales and deliveries.
• Latest Inventory Submitted to BIR: Inventory of merchandise prior to the loss.

Industrial All-Risk Insurance (IAR):

• Machinery Breakdown Documentation: Details on the machinery and the specific breakdown event.
• Repair Estimates for Machinery: Detailed cost estimates for repairing damaged machinery.
• Information on Operational Status: Confirmation that damaged machinery was not kept in operation without repair.
• Inspection Reports: Documentation showing inspections of damaged or defective parts.
• Alteration Notifications: Documentation of any alterations that materially affect the risk.

Process:

Submit all required documents to us for submission to the insurer for review and approval. Payment or reimbursement will be made according to policy terms.

Additional Provisions for Claims Settlement:

To ensure smooth and efficient claims processing, we have outlined specific provisions that need to be adhered to:

• Timely Reporting: Report any incident within three days that would require the assistance of the insurer to facilitate immediate claims service.
• Proper Documentation: Ensure that all documentation is complete and accurate for faster claims processing.
• Preservation of Evidence: Keep all damaged goods and evidence intact until the claim is settled.
• Detailed Reporting: Provide detailed accounts and supporting evidence for all claims, including police reports, incident reports, and photographs.
• Professional Estimates: Obtain professional estimates for repairs or replacements when required, and ensure these estimates are detailed and comprehensive.
• Communication: Maintain open communication with your Policy and Account Manager (PAM) to stay updated on the status of your claim.
• Compliance with Policy Terms: Ensure that all claims comply with the terms and conditions outlined in the insurance policy.
• Legal Compliance: Adhere to all legal requirements and regulations related to the claims process, including obtaining necessary permits and certifications.