Welcome to the Payment and Collection Process Guide, a crucial part of our Reliable Guides series.

This guide is designed to help you understand our payment structures, collection policies, and your responsibilities as a policyholder.

At Reliable Insurance Brokers, we aim to make your payment process as clear and straightforward as possible while ensuring compliance with all regulatory requirements.

Compliance and Obligations

As mandated by law, notably Section 77 of the Insurance Code of the Philippines as amended (R.A. 10607), all premiums and applicable taxes on insurance policies must be paid by the inception date of the coverage. Failure to comply with this requirement may invalidate the insurance coverage, making any claims non-payable.

Payment Method Options

Check Payment

• Payee: RELIABLE INSURANCE BROKERS, INC.

Bank Deposit or Transfer

• Account Holder: RELIABLE INSURANCE BROKERS, INC.
• Bank Account No.: 4858-0197-04
• Name of Bank/Branch: BDO / Pioneer Highlands-Madison Branch

GCash

• GCash Number: 0917 175 9028
• QR Code  

  

Submission of Payment Confirmation

After completing your payment, please upload and submit a copy of the deposit slip or payment confirmation using the form on our Confirm a Payment page. This ensures accurate recording, prompt processing, and proper crediting of your payment. To submit your payment confirmation, fill out the form with the necessary details, including:

• Your Policy Number
• Policy Holder Information (First
• Name, Middle Name, Last Name)
• Contact Number
• Email
• Payment Method Used (Check Payment, Bank Deposit or Transfer, GCash).

Alternatively, you may send a copy of the deposit slip or payment confirmation, including the above-mentioned necessary details, to payments@reliable-insurance.ph.

For any questions or further assistance, please contact us at payments@reliable-insurance.ph.

Payment and Collection Process Steps

1. Notification of Payment Due
   • We issue a notice advising you of your payment obligations 30 days before the due date. This notice includes the total amount due, payment methods, and the implications of non-payment.
2. Grace Period and Reminders
   • If payment is not received by the due date, a grace period of 30 days is provided. During this period, you will receive reminder notifications via email or SMS to ensure compliance.
3. Collection Letters
   • If payment remains outstanding past the grace period, a formal collection letter is sent. This letter reiterates the importance of payment to maintain valid insurance coverage.
4. Final Notices and Cancellation Warnings
   • Should the account remain delinquent, final cancellation warnings are issued, advising of the potential cancellation of the insurance policy unless payment is received within an additional specified period.
5. Cancellation and Tax Liabilities
   • Failure to settle the dues may lead to the cancellation of the policy. Nonetheless, tax liabilities remain due and are collected as mandated by law.

Handling Special Cases

• Installment Payments: For clients with cash flow issues, installment payments may be arranged with prior approval.
• Dispute Resolution: Any disputes related to billing or payments are addressed within 90 days from the original due date to ensure timely resolution.

It is our goal to facilitate a smooth and compliant payment and collection process. Understanding and adhering to these procedures not only ensures continuous coverage but also aligns with legal and fiscal responsibilities.

For further assistance or to discuss your payment options, please contact us at:

• Phone: +63 2 8631 9285 to 86
• Email: payments@reliable-insurance.ph

Thank you for choosing Reliable Insurance Brokers. We are here to assist you in managing your insurance payments efficiently and effectively.